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Posts: 92 | Thanked: 0 times | Joined on Oct 2005
#126
Originally Posted by melody
Jeff, what did you do to get them to clear the credit verification? That's my biggest worry. My bank has a tendency to temporarily put a hold on my credit card when a "large transaction" (their definition) comes in that "may look fraudulent"... and they don't tell me until after I call and complain that the card isn't working... usually at lunch or dinner somewhere. :/

I've had orders that have been placed on hold because of this. *sigh*.

Mel
It was a big PITA. Here's a post I made last week summarizing what happened:

http://www.internettablettalk.com/fo...=1467#post1467

What's "funny" is that according to the claims rep when I first spoke with him Monday, the credit verification problems weren't the reason for the first order being cancelled and what I was told at first about the second one last Wednesday. According to him, it was all a lack of stock issue even though I was being told all along that they were in stock. Who knows what the deal was, but it's clear that there was a severe lack of info.

As for getting the credit verifcation pushed through, someone else posted that the Nokia folks said it isn't done until they have units in stock and therefore would complete processing orders. Mine was a weird one where thay thought they had units in stock and were processing the order as such. Even so, as you saw in the linked post, I had to stay on top of them to get it done as their feedback mechanism seems very, very slow.

My advice would be to at least make the effort to have them do it now. Explain that you're trying to get the device ASAP and you want to be in a position where it ships out as soon as they have it. If you get resistance from one rep, you could always try calling back and speaking to someone else or heck, ask to speak with a supervisor. Certainly the last thing anyone wants is for it to finally be in stock and then have to wait a day or 2 for credit verification before it actually ships.

I'm still curious to hear if other people have trouble getting the credit verification so please post back if you do.

Jeff