Jeff, you may have hit on something that came up months ago, like May and June, when the device was first announced. Nokia is basically selling this device only direct, and some analyst(s) pointed out that Nokia makes the bulk of its sales selling to the wireless telco's and not direct to customers. Or maybe that's the case in the U.S. (been a while since I read this).

So indeed more of the problem might be attributed to Nokia's inexperience in, or lack of focus on, this channel. At least, more than I was previously attributing.