I would not call it unproductive when this site is very visible to Nokia. If it were more obscure, like the aforementioned Amazon.com rants that continuously go on; then I'd agree. But we both know that Nokia lurks this site. Not as extensive as most would like to think; however this is a place where the commonality of the ownership reigns supreme. However; the problem is that most do not see this site as a place to solve problems as much as this is the place to come when you want information, commiserate and above all find out a few things that you just will never find in a manual.
It starts with finding out if you are alone in that regard. Read the thread... if something were started now, I'm sure people will start to support that endeavor. And to think... it all started with one disgruntled post.
We. If you were a Nokia employee, I'd believe what you said. I don't think that you fully represent the forum. I know that I do not.