Thread: XOHM forgot about me!
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rjzak is offline rjzak
2008-12-06 , 19:08
Posts: 170 | Thanked: 23 times | Joined on Oct 2008 @ Annapolis, MD, USA
#7
Originally Posted by XOHMGuy View Post
If you keep running into connection issues, there is a section of the XOHM support site dedicated to troubleshooting with the Connection Manager.
http://xohm.com/en_US/support/connection-management

And if that doesn't have the specific answer you need, the phone support is a good backup # to have on hand. Plus, they are open late. 1-877-333-XOHM Mon - Sun: 7am to 1am ET.

How has the connection been through the rest of today?
I did what that site recommended, but I thought it was weird that the activation page didn't know about my device, even though I was on the network with the device. I can imagine some not-so-tech-savy person going nuts trying to figure out what a MAC address is and how to locate it. It thought be straight forward- "Hey there user, I see you have a blahblahblah device".
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