I work in a customer service department, and part of my work includes giving feedback we receive from our customers back to the projects my company works on. We do this both on a face-to-face basis, meeting the marketing- and tech-people, and on the basis of reports.

Quite frankly, if this was a forum about one of our products, I wouldn't pay much attention. Why? It's always the same people writing here. Its far from representing the typical customer. Not that I know anything about the typical Nokia 770 customer, but we here at internettablettalk are simply too small a group to be of much interest.

Point two is that even if we came to the conclusion in our meetings that the points you raise here are what our customers want: We'd still have quite a lot of other factors to consider. Business is not all about giving customers what they want. Business means giving customers as little as possible and charging as much as possible for it. So we'd think of how much it would cost, about time to market, about legal issues, about the influence it would have upon our other products etc.

The bottom line is: As long as we can sell it the way it is, we'll keep it the way it is. We'd make software improvements where they'd help us minimize the cost of customer care. We'd not invest in software updates just for the fun of it.

BTW, Rocketman: You can select multiple emails for deletion.