I disagree about this site being ONLY for hardcore users - I think it's the second (or even first) point of call for people who are interested in buying or have just bought.

And I think I'm pretty representitive of a regular cutomer -someone who loves the idea that true mobile internet access is already here, and is interested in linux but not anywhere near enough to delve into it to the degree needed to actually make any changes/improvements to N770.

As for customer feedback/R&D/profits feedback loops, it's meant to be an INTERNET TABLET but hasn't kept up with how the net has developed over the last 18 months even. (Let's be fair, the youtube/video streaming phenomenom is relatively new is terms of product cycles, but the software development side of things should be paced to keep up).

The movie theatre metaphor doesn't really work either - if the roads really were that bad, people would just stay at home and watch films on the internet, perhaps in the garden on their portable wifi net tablets...... oh......