I just loved how they said Ubuntu like it was a sinful word. And they said it looks like Windows. Gnome does not look like windows...

Im pretty sure if she called Verizon and said she used Ubuntu, they would have helped her. I am betting that:

A) She tried to use WiFi without a wireless router. (lots of people do this)
B) Bought the laptop with Ubuntu because it was cheaper.
C) Wanted to generate media attention.

My grandmother, who is ok with computers, could use Ubuntu without really knowing the difference. She just clicked the fox.