Dear Kimberly, Thank you for e-mailing the Nokia Care Contact Center. I apologize for the delay in responding to your e-mail message and greatly appreciate your patience. I am truly sorry to hear that you received misinformation in regards to being able to use a Bluetooth headset with your Nokia N810 WiMax. The Nokia N810 device is capable of being used with Bluetooth headset however; the Nokia N810 WiMax does not have this option. Nokia does support the use of same brand enhancements for guaranteed compatibility in cases where this feature is available. Kimberly, I recommend contacting your point of purchase to check their return policies due to the incompatibility between devices. In addition, if you have documentation stating that, the N810 WiMax supports a Bluetooth headset; please forward the information to us for further review. Kimberly, I truly apologize for any inconvenience this may have caused and I appreciate your response. If you have any additional questions, please contact us. To ensure proper handling, please continue to use the current subject line. Thank you for choosing Nokia for your mobile needs. Qguoni Executive Resolution Team Nokia Inc.