A-Hah. I see the problem. I am using my old Plam desktop that came with my Palm TX. It's version 4.2. I see you have a Palm desktop from ACCESS.

If you have the old Palm software, that would probably work. If you don't have it, my thought would be to uncheck everything in your Applications dropdown before the hotsync. However you have another issue that needs to be resolved first. Don't give up, I use a complex application every day and never get a problem.

You probably need a fresh install of Garnet on the tablet to clear all the crud first.

Then you need to empty Backup folder in Windows (under c:\Program Files\Palm\MyUserID\Backup). Best to just rename it and create a new empty 'Backup' folder.

Now uncheck everything in your Palm desktop as above (app dropdown) and try to sync.

Now you should have garnet installed on the tablet with the basic six apps and your username registered.

Now try and install any app that needs a key which will also be looking for a correct username (which is now there)

One other tip, copy all the install software to your external card, don't try to install over wifi - it doesn't work for some reason.

Let me know how you get on. There are a couple of real experts that may also be able to offer even better insight (pushwall and TA-t3).

Cheers, Derek