Thread: Nokia Support confirms "issues" with 2.1 update
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Texrat is offline Texrat
2007-01-04 , 03:35
Posts: 11,700 | Thanked: 10,045 times | Joined on Jun 2006 @ North Texas, USA
#2
Originally Posted by burque
Update, 1/3/7

After a half hour delay I am connected to Nokia support, level 2. After carefully explaining my problems with Mistral and Scirocco, I am told:
"We don't know anything here about the difference between those two version. All we can help you with is installing or upgrading the software".

They were unfamiliar with the version numbers of their own software, and frankly appear to know less than zero about any kind of Linux, much less that installed on the device they sell.
It's not a broad "they" thing, burque. It's people unused to supporting this type of device. Yes, the company needs to improve that, but for crying out loud, don't impugn the abilities or knowledge of the tech support people. They are not to blame for the situation, and they're doing their best under the circumstances.