The people who answer the tech hotline for my company sit right next door here in my office building. Where did you get this insider information from? How did you know about the monkeys?

(In fact, I guess it's the same everywhere: They take a bunch of students and housewives with no qualification whatsoever, give them online acces to FAQs and that's about it. As soon as you ask something that was not thought of by the author of the FAQs, they're lost because they've never seen the product they "support", let alone worked with it. The problem is: Would they pay for people who know what they're doing, the N800 would cost $600...)