Bugzilla is not a support system. Bug reports need to be accurate, clear and complete for engineers to have any chance of reproducing bugs and fixing them. Otherwise you end up wasting the reporter's time and the engineer's time playing back-and-forth trying to figure out all of the information that should've been included in the initial bug report (of course, this is why you have you have triagers, to make sure the report is clear, complete and reproducible before it's sent to the engineers).

If support is what you're after then Bugzilla is not where you should be. Please see these forums, the mailing lists or IRC for support channels.

Of course it's that way by design, because if you setup Bugzilla as a support system then everything falls to pieces.
Engineers aren't support staff. They're not paid for it, their workflow isn't setup for it, and they're often not qualified for it.

No, you're just coming to Bugzilla for the wrong reasons. If you want to be a user, then you have to be a user. Users don't use bug trackers, they go through the expected support channels.

When, however, you decide that you want to work with the cogs in the machine your role changes, and it's expected that when your role changes the expectations placed upon you will change and the responsibilities will change. One of the responsibilities of being a bug reporter is that you're expected to provide a lot of detailed information about the issue you're experiencing. One of the responsibilities of being a council member is to not encourage discord when it's neither merited nor deserved.

I'm not saying Bugzilla is perfect, nor that work is done on improving it (a guided submission form has been one of my pet bugs for a while), but you seem to want to change Bugzilla's role into something it's not suited for, wasn't designed for and shouln't try to fill.

What Quim was referring to had nothing to do with aspects of maemo.org, it had to do with not undeservedly denigrating maemo.org staff members and sewing the seeds of discord in the community. You should've checked the bug to be sure of the situation instead of assuming the leveled complaint was accurate (turns out it was intended as a joke, but I'm fairly certain you were operating as if it were a serious complaint). There was no hostility in the bug, and the bug process was proceeding as usual (whether or not you agree with that process is a completely separate issue).