Touché. I think the point still stands.

I'm sorry - I'm obviously failing to communicate with you, and I to accept the blame for this. Perhaps previous discussions have left too sour a taste in your mouth; perhaps I'm just not very good at explaining myself. Perhaps it's because I like to deal with specifics, and then generalise once the specific issues have been worked out? Does that sound feasible?

You're obviously enthusiastic, and have clear ideas - in your own head, at least - on how things could be done better.

I am really trying to avoid sarcasm, irony, facetiousness or duplicity: I just want to know how to make you happier and help solve the problems you see, whilst addressing the concrete concerns I can see on a day-to-day basis with your high-level proposals to date..