I can convert to the format of the wayfinder with EE. The problem is that it does not matter (some put the folder, but when I open the program nothing happens). Thought that the problem would be the "Target Product" should I choose my country, but the list does not exist in Brazil, and my map is in Brazil. It must be because of this configuration it does not matter.

I want to know any way to resolve. Because neither the company updates the program.