The big problem for Nokia is that without setting customer expectations properly via updated release information, customers are left to come to their own conclusions. Fair or not, it's human nature. If they don't know this or think that it won't happen, then they need some new employees.

A situation like this one has created impatience. That impatience will spill over into lower allowances for product quirks, issues or outright failures. Rest assured, those who have waited a while will be more likely to raise their voices should they run into problems once they receive their units. It's a bad situation that will almost certainly get worse for them before it gets better.

Really, any information they have or even an official acknowledgement of the delay should have been made public by now. People may still have been upset, but at least they would know something. As it is, they know very little and what they do know they don't put much stock in as the sources have proven to be unreliable.

Jeff