another reply from nokia

looks like they are trying to help

Reference no. : SR 1-6758187081

Hi Edward,

Thanks for your reply with the additional details.

I have escalated this matter to the relevant department to look into. Rest assured that you will be contacted at the soonest possible when any information is received.

Your kind patience and co-operation is truly appreciated, Edward. I apologize for the inconvenience.

Do you know you can now update your phone software at your own convenience?
Visit www.nokia.com.au/support to check if your phone model is supported and download the "Nokia Software Updater".

Kind regards,

Naz
Nokia Careline
Please contact us at 1300 366 733
www.nokia.com.au/support

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