another reply from nokia looks like they are trying to help Reference no. : SR 1-6758187081 Hi Edward, Thanks for your reply with the additional details. I have escalated this matter to the relevant department to look into. Rest assured that you will be contacted at the soonest possible when any information is received. Your kind patience and co-operation is truly appreciated, Edward. I apologize for the inconvenience. Do you know you can now update your phone software at your own convenience? Visit www.nokia.com.au/support to check if your phone model is supported and download the "Nokia Software Updater". Kind regards, Naz Nokia Careline Please contact us at 1300 366 733 www.nokia.com.au/support [THREAD ID:1-33RLPCE]