I think it reads more like "

Thank you ${CUSTOMER_NAME} for your suggestion on ${SUBJECT}. Nokia really cares about you and your suggestions. Please be sure to buy our future /* TODO (2001-5-1): Remember to replace this with ${DEVICE_TYPE} when it is properly defined to "phone", "tablet", or "netbook". */ phones.

No offense. If I were a big company I would do plain statistical analysis on customer feedback and then send them automated replies too.