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	danramos	2009-07-16 , 22:55
	Posts: 4,672 \| Thanked: 5,455 times \| Joined on Jul 2008 @ Springfield, MA, USA	#1465

Originally Posted by sjgadsby

The only Nokia store I've ever seen was in Heathrow, so I can only speak in regards to my one visit to that one shop. That said, the one employee there demonstrated an impressive wealth of knowledge in regards to the the N810, one that encompassed nearly everything printed on the little info card attached to N810's display stand.

They're retail employees. Their training is far more focused on running the register than it is on the features and top secret release details of not yet announced devices.

The low paid, hourly wage employees answering email messages aren't going to do much better. They're likely doing their best to quickly match incoming email messages with the ready-made replies they've been given. They're not privy to inside information about unannounced products.

Also remember, this is Nokia, whose customer service agents refuse to acknowledge that any Nokia device, tablet or phone, has ever been discontinued. Even if the front line folks have been given training on a new, soon to be released Maemo device, the first, middle, and last part of that training likely stressed that the new device doesn't exist until the day it suddenly does.

Naw.. I disagree with that assertion. Email agents in most companies generally look up their answers in a "knowledgebase" which SHOULD contain the company line on information they give to customers with questions. Information that can't be answered usually gets escalated to a help desk or management where a more appropriately knoweldgeable person adds the answer to their "knowledgebase" or provides it to the email rep to answer.

To dismiss their answers as a lack of knowledge isn't addressing that most companies have such knowledgebases or escalations answering with what the company wants to communicate--especially if you got two different people to look at the question in the same organization. The alternative is a company without a knowledgebase with current and correct answers and off-the-cuff shrugs and unknowing reps, which conveys a sloppy organization which I might prefer not to do business with anyway, although I doubt a company like Nokia is one such organization at its size and age.

Originally Posted by twaelti

Just be patient guys. See it from the positive side: the longer we have to wait, the more time you have to save the money to buy it :-)

And the better chance you have to see someone else do one better, and maybe SUPPORT it better too. Such platitudes are often easily translated into fickle arguments. The tangeable evidence from Nokia and then from its competitors is not providing much to be positive about in the Nokia realm and leaves me wondering whether Nokia has a PR department. That's okay--there's an economic downturn happening now, maybe Nokia can just blame that while people snap up other devices.

heh Seriously, for their own good--they need to start DOING things to attract customers and developers with interest in their products. I'm disappointed they went from the hype of the newly released N800's so shortly after the 770 to.. this.

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