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	danramos	2009-07-16 , 23:31
	Posts: 4,672 \| Thanked: 5,455 times \| Joined on Jul 2008 @ Springfield, MA, USA	#1467

Originally Posted by sjgadsby

But the company line is "don't give out secret information." The yummy details on the Maemo 5 lead device and its release won't be available in that customer service knowledge base until the official announcement goes out.

If Nokia corporate policy was, "don't release secret information...unless someone asks nicely," we wouldn't be holding this exchange now. Peter, qgil, ragnar, and others would have answered every question a few hundred posts back.

So your argument backs up the notion that the rep is correctly communicating the company line. The argument falls back to PR and executive management, who decided to keep such things as "secret." Some would argue that they've not been very successful in communicating to customers or maintaining interest in the new device in the face of increasing competition, in addition to previous terrible hardware support experiences with the other Nokia products so far. (Go ahead.. see if you can get a replacement kickstand.) :P

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