I'll only speak to the US market. The potential fix was in the feedback. Not just the stuff I was mining but info made readily available from a variety of sources. Demographic data that revealed to not just Nokia but any potential supplier just what American citizens wanted. Our surveys were flawed (the ones I saw) but even worse was our advertising-- nearly non-existant and poor when it was there. But customers, nonetheless, were talking. Apple listened. RIM listened. Nokia shut its collective ears, and let those two seize a market it should have owned, in blinding speed. Ragnar, many of the details are things you and I can only discuss in certain confines, certainly not in a public forum-- because what I have to say reveals far too much about Nokia internals. So hopefully you and I can talk in Amsterdam if my sponsorship is approved? Anyway, it's public knowledge that in the US Nokia faltered on releases it could not afford to (N80, N75 for 2 examples) and bottom line failed to incorporate the needs of both end users and most critically the big service providers like AT&T and Verizon. Some of this was caused by CDMA IP issues with suppliers like Qualcomm, but bottom line Nokia allowed it to impact success in the US which helped allow competitors to gain a foothold. I think it's safe to say Nokia should not have been caught by surprise by the iPhone. The groundwork for its own product had been laid with the 7710. As for RIM, are any of us surprised that services matter? Not sure if this reply is helpful for you, but again, I would be glad to gripe more privately.