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Posts: 3,401 | Thanked: 1,255 times | Joined on Nov 2005 @ London, UK
#26
Originally Posted by Texrat View Post
*sigh*

I really, really wish I could vent more on this...

Oh, and shout out to my old buddy Milhouse! I see you lurking there!
Dude.... don't get me started! Ahhh... too late.

I agree with pretty much all the comments made so far - Nokia made a complete hash of touchscreen phones by misreading the future direction of smart phones and arrogantly digging in their heels by denying touchscreens were important (the Exec behind that decision is hopefully looong gone). Nokia have even paid for the mismanagement of Maemo which, let's face it, was just a vanity project until the iPhone dropped, which caused Nokia to panic and decide to get serious about our favourite mobile OS.

Nokia's customer focus is and always has been poor, and even the comments made by danramos strike a cord - did anyone ever find the web page selling replacement stylii for the 770, N800 or N810? Hidden pages on the Nokia online shops - sheer genius! It's a little thing, but it kinda sums up the general incompetence and lack of attention to detail that seems to be endemic at Nokia.

At the end of the day, Nokia has become a corporate mess that should be sh1tting bricks at the level of developer mind-share they have hemorrhaged to the competition in the last 2 years, and which they are very unlikely to recover for a long while to come. It's good to hear that nice new devices are coming down the pipe, but the world has moved on from the latest hardware and it's now about slick, usable software and effective, reliable and ubiquitous services - areas in which Nokia are notoriously weak.

Maemo - amazingly - may be the salvation of Nokia, if (and it's a big IF) Nokia gets it right with Fremantle. Fremantle and the "N900" device must tick every box that one would tick when considering an iPhone, and that's just if Nokia want to be in contention let alone exceed what Apple have so far created.

And then there's the issue of improved customer service.... attention to detail... amazing and flawless execution. A major overhaul is required, root to tip.

Oh well... fingers crossed for Maemo!
 

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