My biggest beef with Nokia's relationship with customers is the end user provision of accessories and parts (stylus, kickstands, screens, etc. the things that people might in fact want to fix or replace easily themselves and not have to wait an ambiguous month or more for the unit to be repaired and shipped back). I've never had such terrible experiences as whenever my Nokia products (not just my N800) needed repair. As you well put it, communication with customers is another issue. Despite all the religiously faithful optimism bandied about by some of the Nokia faithful, I can't say that I feel like Nokia listens when people have problems or want something. Ever since purchasing my N800 the day they were release, I've yet to see Nokia produce anything tangible as a result of various criticisms. (The exception being the open-sourcing of the drivers for some of chipsets. I've yet to see Nokia even open-source their very own applications written for Maemo, which makes me wonder whether the credit really goes to Nokia or to these chipset manufacturers). Sure! Call me cynical. I'm just looking at the tangible results and the experiences of my own and of those around me. I can see why people are still buying some other brand's products, trying to find that brand to be faithful to. Nokia has potential and they were at the FRONT of something great with the tablets but I sense many possibly arrogant and myopic decisions from executives that 'know better' than their own engineers and the voices of their own customers. Let's see if they can't manage to wrangle back customers like a proper company.