You could argue that it's all anecdotal, too, but I could say the same about these positive experiences you had and are sure most people have had. It's great that you had good experiences and that you have faith that many more people had such positive outcomes. Those positive experiences you had are cold comfort when I, my sister (she has an N800), my coworkers and other people I know have a damaged product and no support, replacement parts and insulting offers of discounts on the MUCH more expensive MSRP (even WITH that discount, ends up being MUCH more than originally paid). I just don't see how (in the grand Sigma 6 picture, here) this provides comfort to me or the folks that rant about it with me here in person and on these forums.