Thread: Article on Nokia Slowing Down
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danramos is offline danramos
2009-08-04 , 23:13
Posts: 4,672 | Thanked: 5,455 times | Joined on Jul 2008 @ Springfield, MA, USA
#90
Originally Posted by Texrat View Post
Well, let's differentiate here.

In the grand scheme, I can assure you field defects were a small percentage of the whole (at least up until early 2007). And the point about noncomplainers is valid, as I've described here before: happy customers don't fill up threads created for customer service venting.

That said, the issue here is what happened when that small percentage of issues were introduced to customer support. That's where the breakdown began.
Correct. There are few defects worth calling defects from Nokia once they arrive in the consumer's hands. BUT! Things DO get damaged long after they leave the factory where replacement parts and some customer support are expected. Good GOD, man.. even a replacement stylus becomes a gargantuan challenge to produce. Ultimately, this gives me the impression that I should never buy another Nokia product for fear of the same experiences. To be honest--that IS exactly what I'm thinking these days about this up and coming tablet. I'm not sure I want it and I'd absolutely be more willing to look elsewhere for a similar product due to the lack of support.

In short: If another manufacturer pops up, that reasonably satisfies my product needs AND one-ups that with aftermarket support and parts, you'll be sure I will have much more faith in that brand.

I'm reasonably certain that THIS is the crux of the problem with Nokia.