Thread: Article on Nokia Slowing Down
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ragnar is offline ragnar
2009-08-05 , 10:51
Posts: 631 | Thanked: 1,123 times | Joined on Sep 2005 @ Helsinki
#100
Originally Posted by Texrat View Post
I'll only speak to the US market. The potential fix was in the feedback. Not just the stuff I was mining but info made readily available from a variety of sources. Demographic data that revealed to not just Nokia but any potential supplier just what American citizens wanted. Our surveys were flawed (the ones I saw) but even worse was our advertising-- nearly non-existant and poor when it was there. But customers, nonetheless, were talking.

Apple listened. RIM listened. Nokia shut its collective ears, and let those two seize a market it should have owned, in blinding speed.
Yes, it probably is a question of perspective. From what I and we are sitting, the lack of feedback isn't in the top 5... or top 25 of problems that I would list to be most critical for us or for Nokia. Unfortunately I can't really write the top 5 here or to any public forum.

There's ... I don't want to say that there's too much feedback, but anyway there is wealth of feedback available for us. From so many different sources. Then again of course there is always the question of whose feedback should you listen to and whose not, and there everyone can have their own opinion. (Then again, this of course is a part of the problem.)

You cannot listen or react to everything, otherwise that would take all of your time plus all the conflicting feedback wouldn't actually help anything. Anyways, I wouldn't say that the main problem is that we wouldn't know or have the understanding on what the end result should really be like. But as everyone everyone understands, awareness isn't the final step in any twelve (or 5-step ) program.

Originally Posted by Texrat View Post
Ragnar, many of the details are things you and I can only discuss in certain confines, certainly not in a public forum-- because what I have to say reveals far too much about Nokia internals. So hopefully you and I can talk in Amsterdam if my sponsorship is approved?
Let's see if I'm coming there. Quim, any chance for me?