http://techdirt.com/articles/20090728/1142255686.shtml

"So why do so many criticize the iPhone, if it's so great? I think it's because they make the classic marketing mistake of thinking "It's all about ME." It isn't. The iPhone haters see the limitations (hard keys, cut/paste, tethering...) of the phone, and they focus on how the phone doesn't have any tech breakthrough or meet THEIR specific needs. But the mass market is what really matters in business."