Thread: Does Free Fail?
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lma is offline lma
2009-08-15 , 18:35
Posts: 2,802 | Thanked: 4,491 times | Joined on Nov 2007
#53
Originally Posted by ysss View Post
One thing about opensource developments though, it's not user\customer driven.
I should also say: development generally is customer driven, with the authors being the first customers and scratching their own itches.

Originally Posted by hhedberg View Post
The problem with bug trackers and mailing lists is that the information must be "pushed" there by an user/customer.
Yes, and you can argue that the process can be made friendlier/more approachable/whatever, but at the end of the day it's the only workable one. I certainly don't want the authors of every single package in Extras to start spamming me for suggestions, nor do I expect them to have the time to deal with the random responses they'd get anyway.

Requiring some user engagement and participation isn't a bad thing IMHO.


It is usually too big step for a typical (probably non-technical) end-user. He or she just wants a working software, not to spend time to find out where would be a suitable forum to discuss about it.
Hm, maybe the application manager could some day provide some sort of a feedback wizard for sending user input back to the developers.
 

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