A lot of that was the fault of the previous FCC chief. The new one is going like a madman (or as fast as he can) to correct the previous guy's screwups, intentional or otherwise.
Fully agree.
Actually, that's not true. The "protect big business at the expense of everyone else" is a montra started by, get this, politicians owned by the big businesses. So the politicians are merely protecting their own, and in some cases, their profits. He who has the biggest pocket book speaks the loudest in Washington. Us little guys are barely heard, since we're just pipsqueeks to be taken advantage of. It's the ultimate example of David vs Goliath, except for the fact that David's repeatedly getting the crap beaten out of him every day.

Trust me, I see it all the time in the FOSS world, so I can imagine it's the same or worse out in the regular tech/consumer arena. There's also a prevailing mentality among big companies that, you're just a number, or one among millions. If you leave, you will simply be replaced by someone else. So why care about you? Or as Microsoft says, "We don't want to be the best choice. We want to be the *ONLY* choice." Under Gates they followed the 80% rule, like a lot of companies did. Now just about every big corp has thrown out that rule for the "all and nothing" rule. IE, all for me, nothing for you. Companies thrive under competition, yet it's the one thing they hate the most and will go to some incredible ends to ensure doesn't occur.