The funny thing is we're here on a Linux, FOSS, forum. Why are some of you so amazed to find that there are people here that prefer Linux over Windows?
Isn't it obvious that when presented with a generic win32 netbook we're saying "meh".

Netbooks are ment for couchsurfing, they don't need specialized software or a specific OS. If you have made yourself homebrew docking stations with 30" double monitors at work, home and in the garage, and use the netbook for rocket science... then you're clearly pushing the limits and aren't exactly in the target audience so it's most likely that you'll be able to install whatever OS or software you need by yourself.

Anyway the Booklet doesn't give a Linux option not because Linux fails in some way, but because there's no OVI Suite and Nokia PC Suite which are entirely Nokia software. So it's Nokia fail.

And about return rates... again if you don't know what you buy it's all your fault. You can't run in circles and pretend "people want this and that, they don't care etc."
I find it amazing how a whole culture has it's Personal Responsibility gone AFK! It really stuns me, the same way I can't understand how you put up with everything the big corporations serve you.