Except for the BlackBerry Storm, we will supply a Network Unlock Code (NUC) for you if you've bought a phone from us on either pay monthly or pay as you go. A NUC allows you to use non-Vodafone SIM cards with your Vodafone phone.

If the phone is on pay as you go and over 12 months old the code will also be free of charge.
For pay as you go phones less than 12 months old a charge of £19.99 including VAT applies. The £19.99 will need to be credited to your phone before you apply for the code. Once the NUC has been issued the charge will be debited.

To get a NUC code you need to contact your customer services team.

Contact Customer Service

We will need the following information for us to process your code request -

your active Vodafone mobile number (if you don't have one you can order a free pay as you go SIM card online and can get your NUC as soon as this is registered)
your phone's serial number/ IMEI (enter *#06# into the phone to get this, or you can look on the manufacturer's sticker which is underneath the battery, it is a 15-20 digit code starting 35)
the make and model of phone or device
an alternative contact number for you
an email address for you.

If the IMEI number is kept on our systems we can give you the NUC straight away. If we don't hold the details there is a timescale of 72 hours to retrieve the code from the mobile phone manufacturer. The main exception to this is Samsung, who have a timescale of up to 16 days.