The premium is £5.99 per month including IPT (insurance premium tax) and will be collected by Direct Debit each month from your bank account.

Am I able to benefit from this insurance if I live outside the UK?
Regretfully the coverage is only available to those people who are permanently resident in the United Kingdom. If you reside in any other country such as the United States we regret that we are not able to provide insurance. If you are a UK permanent resident, you are covered for up to 30 days world-wide cover in any one year.

What am I covered for?
This policy covers you for Theft, Loss, Accidental Damage and Mechanical Breakdown.

Why shouldn't I cover this under my household Insurance?
This policy is a dedicated insurance policy especially for mobile phones, ensuring rapid replacement or repair of your handset once your claim has been accepted. Household policies often have a much higher excess and a claim for your mobile phone will more than likely affect your no claims bonus.

My phone has just stopped working?
If you have not damaged the phone by accident, and you bought the phone less than a year ago, it is likely that the handset is covered by the manufacturer's warranty. In this case please go to the repair section on our website. If you purchased the phone in excess of a year ago, call the claim line on 0844 576 2263.