return rate is at least four times higher for Linux netbooks than Windows XP netbooks
Todd Finch, Dell senior product marketing manager, said the number of Linux returns are approximately the same as those for Windows netbooks. He categorized the matter of returns as a 'non-issue.' 'They are making something of nothing,' he said of Microsoft's claims.
The point is: Average Joe doesn't care what's under the hood, but likes the "it just works" approach.