I had to dig through the support site & found a web form to send the email. The form stated that I could expect a reply in 24-48 hours. Haven't received anything yet.
A funny thing did happen today though. I received a message from Nokia, order confirmation, wanting me to call customer support within the next 72 hours or they would cancel my order. When I called they wanted to confirm my order info. I asked why and they said they do this.... I asked, "for everyone?" They said "for most." I think it was interesting. I also asked abut shipment and was told either mid-December or earlier. I voiced my concern about seeing these devices available in retail stores when pre-orders are not being shipped. It was quiet after that. Thus, the call ended.