Welcome to the forum Nektron.

It is doubtful that you would get any meaningful reply from Nokia employees on this forum regarding Nokia customer support, or lack there of in your case.

Customer support isn't the purpose of this Forum and most of this forums members who work for Nokia, work in the technical side of Nokia's house.
As a result any information you receive would more than likely be the same as it is from any other member with regard to Nokia's customer service, anecdotal at best.

A more customer centric Nokia forum would probably be...
>> http://discussions.europe.nokia.com/discussions/