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Posts: 607 | Thanked: 450 times | Joined on Sep 2009 @ Washington, DC
#15
Originally Posted by matthewcc View Post
Great idea, I think it will be critical to understand that we had distinctly different users of this site. This is not a bad thing. We just need to ensure that we accommodate both, the functional types (like me) with the technical types.

I think there should be some white-paper like posts that talk about the value of ______ like root, or ssh, or plugins vs apps
Yes, but.

You will soon have three distinct classes of users, not two. For high end functional types, reading white papers from technical types on topics like root or ssh is fine. But for average functional types, you will be dealing with people who don't understand what root is, have never heard of ssh, and don't care (at the moment). They will want to know how to make their new phone work with what is already installed and how to install and use apps which are in the app store.

New users probably need a separate forum and a separate wiki with a separate search that restricts its results to that forum and that wiki. I would suggest that a tab be added at the top for New Users and this pull up a page with the New User wiki and New User forum with an explanation that they should look at the wiki first and then ask unanswered questions in the forum. As questions are asked and answered in the forum, they should be added to the wiki.

This is not to say that new users will or should be restricted. Advanced users will jailbreak out of the new user area to access the panoply of maemo.org resources. But for someone coming to the site for the first time, it needs to be easier to find first timer resources.

As an example, if I wanted to use the new user section of the wiki, how would I possibly know to click on Community, then on Use the Wiki, then on New Users? It doesn't help that the Community page shows recent updates to the Wiki, the second one (at the moment) being Qt4Hildon-TODO. If a new user reads the Community page before clicking through to the wiki they will have the distinct impression that they wandered into the programmer's area they will not make it to the wiki (and I speak from personal experience).

Similarly, if the new user tries to search using the top search box for something like, "FM radio receiver" (to pick what will be a major new user question) you get three pages of results. At the moment, there is a relatively useful post "N900 and FMradio" but it starts with incorrect advice (the original poster confused the transmitter and receiver) and contains references to n900-fmrx-enabler and dmesg. For an advanced user, this is fine. For a new user, they should only see a post or wiki page that says "it's not available yet but it's being worked on."

IMHO, I would resurrect the InternetTabletSchool concept with an N900 flavor. But if you want to keep everything in one place, I would emphasize top level access and better organization of the new user information. I would also separate it as much as possible from developer/advanced user information.