I was reflecting (after the battery died on the netbook and I still couldn't get back to sleep) about the complaints about nokia 'customer service'. I think we're missing something here.

1) Nokia has a very substantial bite of market share for mobile phones of one sort and another.

2) far and away the bulk of purchasers have zero contact with nokia at all: they buy through Carphone Whorehouse or the shop associated with their network supplier.

3) Far and away the bulk of customers do not buy phones that are new to market. They buy what the Nice Man recommends, or what they've seen their friends using.

4) Despite a suspicion that there were more pre-orders for this than expected, the number of people awaiting an n900 is fractional compared with nokia's total output.

Deduction: piss and moan all we want - we're no more than a zit on the face of nokia's empire. Maybe, if maemo 6 lives up to the dream, it will matter more next time. But even then, the number baying for their devices on release day will be small, when compared to the candy bar and symbian output.