Thanks TA-t3, and your excellent point about differing values between call types or states is something I didn't even get to. You're absolutely correct: there is a greater value to some over others, and I agree with you regarding missed calls (which is what led to my rant in the first place).

Even something so little as allowing us to force those to the top of the scrolling list would be helpful.

Just the option. That's all I'm asking.