I don't know about Nokia outsourcing sales to Indian call-centers but a lot of N900 QA work is definitely being done in Bangalore.

Hardware is already locked in. This was pretty much clear at the Summit too. I think the Sales-guy was not savvy enough to understand the difference between usb-host-mode and usb-mass-storage-mode or digital-compass and gps.

14-day money-back gaurantee is great.