Update! Update! Update!

It's so wonderful... It's better than watching TV. You remember that in their reply, the last sentence was they'd be happy to answer further questions? An internal ticket ID was right under this last paragraph. I naïvely assumed they wanted me to answer and tell them all they wrote was ********, and that's what I did. I can be a nasty, evil customer. I learned how to be one the hard way: I handled calls and answered mails when I started working in our customer service department. So I know all the dirty tricks.

OK. Guess what? A few minutes later, I receive an auto-reply to my mail in English (they are even more evil than I could ever be, only more subtle):

How braindead is that? Assume you are a Nokia customer in Austria who doesn't speak English. You fill in a German form on a the German language website nokia.at. You write in German. They answer in German, inviting you to ask further questions if you have any. You answer by clicking "Reply", ask additional questions (in German) and receive an auto-reply in English that you cannot read or understand.

How are you supposed to know they didn't receive your mail and will never ever answer it?

Anyone of the Nokians here: Can you please go over to the office of the person who's responsible for all this and just scream as loud as you can?