Two of you posted within eight minutes of each other: both had rung Nokia UK yesterday - and you'd got very different answers.

Either you're in alternate universes, or one of you spoke to a customer service operator who did not tell the truth.

Or both of you spoke to customer service operators who did not tell the truth.

Or both of you spoke to customer service operators who did not know of what they spoke.

In other words, neither of you can reply on the information you were given.