call... every day.

It seems to me that Nokia is treating us like sh*t because it's easy and more profitable to do so.

Consider, though, that they pay some company to answer our customer service calls. I suspect that they probably pay a charge based on the number of calls per month and pay extra for the calls that require a live person.

In my honest opinion, we all have sufficient reason to call Nokia's customer support line every day - multiple times a day if need be - until we get an honest, accurate answer about our orders. They've certainly created this condition. They accepted our orders in mid-November, told us the orders would ship Nov. 17th, then continually mis-informed us as to the status of our orders. Right now we have no more reason to believe our orders will ship by Dec. 30th than we had with the Nov. 17th date. Theoretically, Nokia can continue this practice indefinitely. As long as it is more profitable to feed the retail channel at the gross disadvantage of direct customers, we will see more and more delays. They don't have to honor our orders. They can wait longer than we can.

However, if they get enough volume of calls to the customer support lines - particularly in this critical holiday shopping time - it presents a problem for Nokia that they would need to address. Let's face it, right now they're ignoring us. Let your concerns be heard as frequently as is necessary, and I think we'll see some action on Nokia's part.

Be completely clear on your issues:
- When can you expect your order to ship?
- What is the reason for the endless delays?

I think it is perfectly reasonable for us to demand answers in this manner. It's a situation they created for themselves.

Hopefully there are still enough of us that haven't given in to the evil CompUSA tax that we can be more than a small blip on the radar screen .