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Posts: 3,401 | Thanked: 1,255 times | Joined on Nov 2005 @ London, UK
#312
Originally Posted by Hrw View Post
Man... they got long list of people which got discounts. Now they have to read all those emails, check accounts, verify, enable n900 in eStore for each person, mail replies... For many people they have to send emails that they cannot find their data in system + link to online form. Then they have to check acounts and verify again.

All that is lot of work. Some of it can be automated but probably only some. Rest have to be done by humans. Humans needs to sleep too...

OK, maybe some of you did not get any answer from DDP and for those situation may not look good. But did you checked your spam folders?

And one more thing - n900 is not yet available so one week less, one more in DDP queue changes nothing.

Anyway - I got n900 enabled, time to wait now.
I don't think anyone wanted to complain about the generous discount program we have been invited to join, the problem is that the invite urged us to apply sooner than later as "devices would be offered on a first come first served basis"... applicants who replied promptly were left with no confirmation their application had been received and were left with the feeling they might miss out through no fault of their own. One option would have been to flood the DDP with email requests for updates, alternatively a quick update could have been communicated here. Better yet, receipt of confirmation should have been emailed to all applicants, and we would then have waited patiently for as long as it takes to get a quality device into the stores.

Hopefully improvements to the process can be considered for the next DDP, assuming there is one.