Some of us found out the hard way not to get those (not me but a few others). One of the 770 owners worked at compusa and was telling people to not get them either. Mostly because they are very selective as to what they will consider user damage, and what they will consider covered under warranty.

I can understand your wanting to rant, but i don't think this is the right place to do it. Here's a tip, when dealing with the phone monkeys:

be polite.

If they can't give you the answer your seeking, politely say, I've been trying to get status on my repair for x weeks now, can I talk to a manager. Be polite about it. If they hmm and haw about getting the manager say "look, nothing against you your being very helpful, but it seems you don't have the proper access to get the information, I just want to speak to your manager who might be able to get the information."

If they transfer you or ask to transfer you to repair escalation, tell them no, be polite. Let them know that the last several times you were transfered led to nothing being done. If they still insist, then say only if your manager is on the line with me when I talk to them (hopefully the manager's manager).

Remember these people aren't paid a lot, usually around 30k usd. Ranting and raving at them only causes them more stress, and gets you no where. (I don't know if you have been ranting and raving, but even an angry tone is enough to put the breaks on wanting to help you).