File a complaint with the BBB in the state that your Nokia is located in, not your state. I had a problem with Sharper Image and when I filed a complaint with California's BBB, the problem was suddenly resolved within a few days. You can do it online. Not saying you'll have the same results, but at least you're making it public for others that Nokia has repair problems.

Boy it's stories like this that make me realize I'll NEVER buy any other Nokia products.