Here's another tip for dealing with tech support in general. If you are dealing with a llarge group, call back several times. maybe you will get someone better next time. Also, I wouldn't be thinking about thhe Attorney General after 30 days. And I would forget about talking to the manager's manager, it is unlikely to happen, and it is possible to talk your way so far up the chain that you realy get someone who has no clue. Above all, be patient. You may not like waiting, but your $400 only bought you so much clout.