Nokia repair is totally isolated from Nokia customer service. The customer service people are trying harder than they did last year. They simply do not have access to any real information on the actual status of your device in repair. They only act like they can help you, they can not. The executive resolution department also has no access to any real information on the repair status, they only offer refunds to cover the poor performance of the repair facilities. The repair facility also seems to be cut off from Nokia since they never seem to have any parts or replacement units.

My 770 has been with Nokia repair for 2 months out of the time I have owned it. I don't think $240 is adequate compensation.

Roach Motel indeed, they check in but they never check out.