The point was that the situation we're discussing has become the norm in my experience, and that of others. It's gotten so bad in general that when Lexar Media recovered lost data off my damaged thumb drive and sent me a new one at no cost OUT OF WARRANTY I almost fainted.

My current nightmare is trying to RMA a bad Netgear router. They won't even answer the phone. Now THAT is piss poor service.

I've had trouble with almost every device manufacturer I've ever had to deal with. I'm not excusing Nokia, because I'm more unhappy than anyone here about the N800 service situation (trust me), but if you think this example is limited to one company you're in for a big surprise eventually.