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penguinbait's Avatar
Posts: 3,096 | Thanked: 1,525 times | Joined on Jan 2006 @ Michigan, USA
#13
I agree, about buying future nokia products, unfortunately 770 and 800 have no rivals, so if you want a linux internet tablet, I am not sure what other options you have, maybe that thing from china?

Anyway, I just today took 311$ for my Nokia 6682 which has been in repair since Jan 9th. You may quote me here, I will NEVER EVER, BUY ANOTHER NOKIA PHONE.

I looked at other UMPC type devices but $400 compared to $1000 plus

Textrat, I loved my nokia 770 and I love my n800, However,

5 plus weeks for repair of 770, took cash payout bought n800
5 plus weeks for repair of 6682, took cash payout will not buy another nokia phone.

Plenty of heated conversations to Nokia support and ERT. Like I said I was told take the money or wait, you have no other option accept sending a letter to arbitration. This is entirley BS, this should go to an internal team with the authority fix it for the customer. The warranty says they have 30 days to send the device back fixed, this is not asking the world, its very resonable. Nokia, however is not reasonable.

If I send in a phone for repair, and you send it back saying you cleaned it, but it is in fact still broken. YOU (being Nokia) should pay for the shipping the second time to the repair center, thats reasonable. Nokia, says if you want it fixed, you have to pay for shipping again.

I think its resonable for them to offer a 30 day turn around time, in the warranty, but if they can not send turn it around in 30 days, then they should send you a refurbished phone at customers option, if unavailable, a new phone should be offered to be sent. This to be would seem reasonable. Reading the warranty, you might even think it is what the warranty says, but it does not, they will not send a new phone/tablet as a replacment, at least not to me. It would have been better for them to send me a new replacment 770 and a new replacment 6682, and I would not be Flaming them on this post. But perhaps, just maybe, if it becomes annoying enough, they will realize there policy is unfair to consumers, and making people not want to return to Nokia as a customer.

Short of that, they need to change what the warranty states, to quit giving consumers the false sense of what the warranty provides.

Just my opinion~