I hope the formatting is OK:

06:50:15 PM Customer MountainX
Initial Question/Comment: problem ordering with coupon
07:06:48 PM System System
You are now being connected to an agent. Thank you for using Dell Chat
07:06:48 PM System System
Connected with SMB_Sandra_Holcomb
07:07:09 PM System System
Connected with SMB_Sandra_Holcomb
07:07:10 PM Agent SMB_Sandra_Holcomb
Welcome to Dell USA Small Business Sales! My name is Sandy. For me to make sure you are in the right division and to assist you better, I will need
07:07:10 PM Agent SMB_Sandra_Holcomb
Your Business Name and Phone Number Please.
07:08:06 PM Customer MountainX
Yxxxxxx, xxx-xxx-xxxx
07:08:15 PM Agent SMB_Sandra_Holcomb
Thanks! Just one moment while I pull up your account.
07:09:15 PM System System
Connected with SMB_Sandra_Holcomb
07:09:33 PM Customer MountainX
I am purchasing (Pre-Order) N900 Unlocked Smartphone and attempting to use coupon code 9PD$33PJFL5P21. However, it is not applying the discount. FYI, Manufacturer Part# : 002L929 | Dell Part# : A3076016
07:13:11 PM Agent SMB_Sandra_Holcomb
that phone is on backorder for over 4 weeks at this time
07:13:31 PM System System
Connected with SMB_Sandra_Holcomb
07:13:55 PM Customer MountainX
yes, I know. It is a pre-order. But my co workers have been ordering it today.
07:15:16 PM System System
Connected with SMB_Sandra_Holcomb
07:15:21 PM Agent SMB_Sandra_Holcomb
Let me look that up, one moment please.
07:16:02 PM System System
Connected with SMB_Sandra_Holcomb
07:16:46 PM Agent SMB_Sandra_Holcomb
One coupon per customer. One time use only. Non-transferable. Limit of 5 promotional items per customer. 15% Stackable on Select Desktop and Laptop Accessories, Phones, GPS, Networking, Memory and the following Dell Flat Panels (E1910H (320-8152), E2010H (320-8245), E2210H (320-8241), E2310H (320-8243), G2410 (320-7956), P2010H (320-8321), P2210H (320-8323), and P2310H (320-8325). Excludes: Wacom, PNY, Tumi, Quadro Cards, Monster Cable, Bose Speakers, & Yahama, Audiovox 7-inch DPF710K Digital Picture Frame (A2918307), Logitech Products, Gaming, VOIP, Video Conferencing and all other products. While Supplies Last!
07:16:56 PM Agent SMB_Sandra_Holcomb
Supplies are gone
07:18:56 PM Customer MountainX
how can supplies be gone on an item that is a pre-order? There are none in stock yet anyway. It has not even been introduced to the market by the manufacturer yet, so there were no "supplies" earlier today when others ordered and there are none now. It is a preorder. Please look into it further. Thanks.
07:19:30 PM Agent SMB_Sandra_Holcomb
its not a pre- order, we had some in stock and now we don't and they are backordered thru Nokia
07:19:43 PM Agent SMB_Sandra_Holcomb
Anything else I can help with?
07:20:46 PM Customer MountainX
I'm sorry, if you look at the title of the item in the Dell store, it clearly says, "(Pre-Order) N900 Unlocked Smartphone". Furthermore, I have been following this item closely and I am sure Dell does not have it in stock today. Please investigate this problem further. It must be an error.
07:21:17 PM Agent SMB_Sandra_Holcomb
I will let them know about this, Anything else I can help with?
07:21:41 PM Customer MountainX
Well, I would like to purchase the item with the coupon now. Can you help me do that?
07:23:07 PM Agent SMB_Sandra_Holcomb
I have the same options you do, so if you can't get the coupon to work when you enter it I can not either.
07:23:41 PM Customer MountainX
OK, can you have someone who can help contact me directly? Thank you.
07:24:00 PM Agent SMB_Sandra_Holcomb
If I can't then no one can, we all have the same system,

The session has ended!